In Tempo: August & September changelog

Oct 18, 2023
 • 
0 MIN READ
Gold share tray icon
Maggie Lin
Product Marketing
Get updates into your inbox
Sample Metronome billing dashboard
Share

Fall is here! As we head into sweater weather and crunchy leaves season, we’re back with updates on what we’ve shipped in August and September. This changelog includes our new docs refresh, expanded data types for data export, and improvements to our integrations, APIs, and UI. 

What’s new 

Refreshed docs site 

We’ve done a complete redesign of our docs! Our goal was to make it easier for both business and technical stakeholders who interact with Metronome and Metronome data to quickly get up to speed on Metronome, easily navigate content, and clearly understand how Metronome works with your existing quote-to-cash process. Updates include a new design, new information architecture, and expanded content. View our updated docs here.  

Data export features and improvements 

  • Export draft invoice data
    Exporting draft invoice data is a highly requested data type that provides daily revenue visibility for use cases including mid-month revenue forecasting, product adoption tracking, and customer health management. For a full list of columns exported, see docs here. Contact your Metronome representative to get started. 
  • Export plan charges to your data warehouse
    View a list of charges and billable metrics associated with a specific plan. This can be helpful for seeing list prices for charges associated with active plans. See data export docs here and API docs here.
  • Export alerts and customer alert history 
    See all alerts and track customer alert history. This can be used to view all alerts enabled, track which customers have hit spend thresholds, and audit alert history. See alert docs here and customer alert history docs here.    
  • Improved data freshness of exported data
    Improved data freshness through investments in speed and performance. Data is now up-to-date within a 3-hour window from when it was exported.

Azure Marketplace integration (beta) 

We’ve expanded cloud marketplace support to include Azure Marketplace. If you’re interested in beta access, please contact your Metronome representative. Docs are also available here

Sync custom fields from Metronome to Salesforce 

Enrich Salesforce records and give go-to-market teams more insight into customer information by passing relevant custom fields from Metronome to Salesforce.  

Infrastructure investments 

  • Shipped enhancements to the invoice finalization flow for customer plan changes. Invoices will now be finalized immediately during the API call rather than after a short delay. 
  • Improved spend threshold alerting system to increase throughput and smooth out rate of evaluations, resulting in steadier traffic for customers. 

API enhancements 

Created a new API endpoint to return a list of customers on a specific plan. This endpoint can be used to batch pricing and packaging changes, identify upsell opportunities, and conduct usage tracking and analysis by plan. Note that this endpoint applies to active plans only. See API docs here.  

UI improvements 

Shipped performance optimizations for faster overall search performance within the Metronome app. 

Get in touch 

Enjoying our changelog? Have feedback on how we can improve it? We’d love to hear from you! To learn more about these features, get in touch with us here or reach out to your Metronome representative.

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4× ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

Subscribe

Keep up with the latest in
pricing and packaging