In Tempo: August changelog

Sep 8, 2022
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Maggie Lin
Product Marketing
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Welcome to the first edition of In Tempo, our monthly changelog. Why In Tempo? We're shipping at a fast and steady pace and this changelog is our way for customers to stay in tempo with what we're building.

What's new

Notify teams with real-time usage insights with Alerts

Integrating spend signals into your systems and workflows just got easier. You can now create alerts in the Metronome UI without any engineering effort. Use alerts to gate product access, drive upgrades, enable cost controls, and more. Our recent blog post shares more details.

Give sales teams usage and spend data directly in Salesforce

Provide a complete view of customers in one place. Our new Salesforce integration brings in real-time usage and spend insights, so your sales team can drive adoption and identify upsell and cross-sell opportunities at the right time. Check out our blog post and see our documentation for more information.

Explore Metronome with Sandbox mode

Test out new pricing and packaging updates with Sandbox mode. This feature is now available in the Metronome UI for all customers.

Manage user access with SSO

Streamline account provisioning and management with SSO. Contact us here or reach out to your Growth representative if you're interested in implementing SSO.

Test out Metronome in Postman

Explore and interact with Metronome's API without writing code. Our new Postman Collection makes it easy to get started with Metronome. Learn more here.

SOC 2 Type 2 compliance

Learn more about our SOC 2 Type 2 Certification here. Data privacy and security is a top priority we continue to invest in and we are proud of the policies and procedures we've put in place to reach this milestone.

Fixes and improvements

Infrastructure:

  • Improved scalability and reliability of aggregation pipelines to increase uptime and decrease latency.

Integrations:

  • Refreshed our Segment integration for event ingestion. See our documentation here.
  • Built automatic invoice finalization for customers using Anrok Tax and Stripe.

Business model support:

  • Easier plan management and flexibility with Price Adjustments. Update pricing on a per customer basis without creating a new plan. See our documentation here.
  • Expanded currency support: We now support USD, EUR, GBP, CAD, ZAR, CHF, AUD, MXN, INR, SEK, NOK, PLN, CZK, TRY, and BRL. Contact us here if there's additional currencies you'd like us to support. See our documentation here.
  • Improvements to advanced charges for ramps. You can now extend collection intervals across multiple ramps.
  • Use tiered pricing on grouped products. This allows customers to deploy business models with tiered pricing per product and have usage accumulate within tiers specific to the resource (e.g. server, project, website, namespace, etc.).

Usability

  • Expanded search functionality. We've added functionality for searching by plan, products, billable metrics, and customers. In addition, search results now persist after inputting a search, visiting a result page, and navigating back.
  • Expanded credit functionality by adding the option to void credit grants. See documentation here.
  • Expanded plan functionality by allowing quantities to be 0. This improves modeling add-ons in Metronome.
  • Expanded API functionality with ingest alias support in API. See documentation here.

Finance and accounting

  • Built revenue recognition reporting functionality. Contact us here or reach out to your Growth representative if you're interested in using these reports.

Get in touch

If you have ideas, questions, or feedback, please let us know! If you're interested in learning more about Metronome, get in touch with us here or reach out to your Growth representative.

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4× ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

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