Announcing Metronome's SOC 2 Type 2 certification

Jun 16, 2022
 • 
0 MIN READ
Gold share tray icon
Maggie Lin
Product Marketing
Get updates into your inbox
Sample Metronome billing dashboard
Share

We're excited to announce that Metronome has received our SOC 2 Type 2 certification! This marks an important milestone in our commitment to data privacy and security.

Ensuring we have the right security and controls in place

As a billing platform and a core part of our customers' infrastructure, customers depend on us to protect our systems and data from vulnerabilities—a responsibility we take seriously.

SOC 2 is one of the most commonly followed frameworks and the audit process includes a rigorous technical assessment of our security policies and procedures.

A sample of controls covered in our SOC 2 report:

  • Security policies
  • System monitoring and ongoing risk assessments
  • Logical and physical access controls
  • Incident response management
  • Change management process

Our continuous commitment to keeping your data safe

We'll continue to reassess that we have the right security measures and policies in place. Trust and transparency are a key priority for our business. This extends to our investments in security and keeping customers up-to-date on our data privacy and security procedures.

Get in touch

We're proud of the work we've done to implement consistent, robust, and durable security practices. If you're interested in learning more about Metronome, you can reach out to us here.

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4Ă— ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

Subscribe

Keep up with the latest in
pricing and packaging