Empowering revenue teams with Metronome and Salesforce

Aug 29, 2022
 • 
0 MIN READ
Gold share tray icon
Maggie Lin
Product Marketing
Get updates into your inbox
Sample Metronome billing dashboard
Share

Transitioning to a usage-based pricing model transforms the ways companies operate. For B2B companies, sales teams are at the frontline of this change — from how products are sold to how sales teams are compensated. In a usage-based world, sales teams shift from focusing solely on customer acquisition to both customer acquisition and adoption.

Leading usage-based companies like Snowflake have already aligned sales team incentives to consumption. For sales teams to be successful in this model, they need real-time usage and spend data to get a complete view of the customer.

Getting customer spend data into Salesforce

Data is only actionable when it’s accessible, and our goal is to allow teams to integrate billing data into the systems and workflows they already use. Our Salesforce integration is a key milestone in our commitment to getting timely data into the hands of your teams.

Why it matters

  • Power product-led growth: Identify high revenue self-serve customers for sales to convert into enterprise opportunities.
  • Grow revenue: Give sales teams real-time spend data, so they can drive upsell and cross-sell conversations at the right time.
  • Increase customer adoption: Allow teams to monitor customer health and engagement with account dashboards powered by Metronome data. Ensure companies get up and running successfully and are consistently using your product.
  • Get a complete view of the customer: Enable teams to access all relevant information directly in Salesforce. Give teams the full plan history of a customer with historical spend, upgrade history, remaining credit balance, trending spend, and more.
Screenshot of the Metronome Salesforce integration
Sales teams can see usage data in Salesforce to identify trends and sales opportunities.

Getting started

Our Salesforce integration is simple to set up. Once our Salesforce package is installed, you can quickly connect your Metronome data to Salesforce by adding your Metronome API key to the integration configuration tab in Salesforce.

Reach out to us here if you’re interested in learning more about Metronome and our new Salesforce integration. For existing customers, reach out to your Growth representative to get started. Documentation on our Salesforce integration is also available here.

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4× ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

Subscribe

Keep up with the latest in
pricing and packaging