In Tempo: May changelog

Jun 28, 2023
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0 MIN READ
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Maggie Lin
Product Marketing
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We’re heading into the second half of the year (can you believe it?) and had another busy month of building. In addition to launching a QuickBooks integration, we also invested in integration and API improvements for faster performance, improved usability, and better reporting. 

What’s new 

Metronome and QuickBooks integration 

Metronome now supports automatically pushing invoices to QuickBooks Online. Easily sync invoices to your accounting system and streamline your invoicing workflows. Reach out to your Metronome representative to get started. 

Expanded custom fields support 

  • Add custom fields to ‘Plan’ and ‘Customer Plan’ entities in the UI and API. As a refresher, custom fields can already be added to customer, product, credit grant, and charge entities. See docs for adding custom fields to plans here and for customer plans here
  • Download a report of all custom fields under Reports in the UI. This report returns all custom field values for customer, product, credit grant, and charge entities. This feature enables you to see all custom field values on an entity, which instances of that entity don’t have a custom field set, and search for specific values. 

Stripe integration improvements 

  • Link to Stripe entities: From the Metronome UI, easily click to view a customer in Stripe or an invoice issued through Stripe.  
  • See Stripe invoice creation errors in the Metronome UI: View the specific error message associated with a “failed” invoice status. A report of all errors can be downloaded in the Reports tab in the UI, and a webhook can notify you of any failed invoices.  
  • Improved invoice generation efficiency by optimizing Stripe API: Significantly improved the speed at which Metronome invoices are pushed to Stripe.

API improvements 

  • Change plan end dates for specific customers with the ‘End customer plan’ endpoint. See docs here.
  • Access a customer’s most recent invoices when you call the ‘List invoices’ endpoint and sort by date. See docs here

Get in touch 

Enjoying our changelog? Have feedback on how we can improve it? We’d love to hear from you! To learn more about these features, get in touch with us here or reach out to your Metronome representative. 

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4× ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

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